Frequently Asked Questions

Frequently Asked Questions

 

What is the cancellation policy for reservations?
Cancellation information can be found on our Terms and Conditions page.  You can click on the Terms link at the bottom of every page. 

What are the ages for the Child Rate?
The ages for children are specified on each activity page.  Activities which state flat rate do not have a children’s price. 

What is the price and age for seniors?
Activities which do not state a senior price do not have a state flat rate do not have a children’s price.  Activities that offer a senior price states the price on the activity page.

If I am unsure about my travel dates, can I make a reservation with no date attached and select a date later?
If you are unsure of your travel dates, you may make a reservation with a date which is at least a year in advance of your estimated travel date and you may select a specific date when you are ready (terms and conditions apply).  Contact us to make changes to your reservation.  Details about changing a reservation can be found on our Terms and Conditions page.  Please note that an event, concert, theater, or show ticket is not changeable. 

Does this operate on Christmas and Public Holidays?
This information will be noted on the activity information page on the web site. Some travel service providers may decide at short notice not to operate on certain public holidays. Should you enter a reservation for a date that is unavailable, you will be notified promptly. Our offices will be closed on Federdal Holidays. 

My desired departure location is not displayed, is it available?
Tours depart from designated meeting points and hotels. If you do not see your desired departure location displayed, please contact us and we will help you find a departure location that is best for you. 

Are there discounts available for Military Personnel, AAA, AARP, or other groups?
Discounts are not available to groups such as AAA or AARP.  If any other discounts are available, they will be noted on the activity information page.   If you have questions about discounts, please contact us for more information.

Can I get dropped off after my tour at my hotel or at another location?
This depends on the tour operator.  Some tour operators may be able to pick you up at one location and drop you off at another and some operators may not be able to do this.  Ask the tour operator on the day of the tour or if you would like to know in advance, please contact us and we will attempt to honor your request.

Do you offer group discounts or group packages? 
If you have a group of 20 or more, please contact us and provide information about your request including the desired activity, desired date, number of adults, number of children, and any additional information which may be helpful. 

Can you tell me what hotels are close to the departure location?
Many of our services include hotel pick-ups. Departure locations are listed on activity information page. If you require assistance in choosing a departure location, please contact us and we will assist you in choosing a departure location which is best for you.

How will I receive my confirmation?
You will receive an email receipt for your reservation request immediately after submitting your reservation. An email confirmation will be sent to you within 48 hours after you have submitted your reservation request.  Your confirmation will include a contact number for the service provider and details for your reservation including the departure time, departure address or pick-up information, etc.  We recommend that you call the service provider at least 24 hours prior to the tour to confirm your details.  Please be sure to print your confirmation and bring it with you to your activity. 

Can you accommodate passengers in wheelchairs?
Some of our service providers have wheelchair accessible features.  Some service providers can accommodate a passenger in a wheelchair if the person can get on and off the tour vehicle on their own or with the help of a companion.  In most instances, if the activity is wheelchair accessible, the wheelchair must be foldable.  The driver is not permitted to assist disabled persons due to insurance restrictions.  Please contact us to inquire if a desired activity is wheelchair accessible.  We will make special arrangements where possible and will inform you of any issues. 

I have not received an email receipt, email confirmation, or any email correspondence and I’m not sure why?
You should have received an email for your reservation request immediately after your request was received.  An email confirmation should be received with 48 hours after your reservation request has been received.  Contact us inquiries should have a response with 48 hours and on occasion 72 hours.  If you have not received an email, one of two things may have happened.  The email may have ended up in your spam box.  Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies.  If you do not see the email in your spam box, please check to make sure that the email address you entered is correct (if you printed a copy of your order), or please contact us and we will check the email address. 

Can I book a tour for today or tomorrow?
For reservations with a date and time less than 48 hours from now, please call 1 (877) 95-TOURS Ext. 2 or (786) 548-1119 and leave a message.  We will return your call as quickly as possible to make a reservation for you.

Can I make a reservation for someone else as a gift?
You may make a reservation for someone else only by contacting us.  Please fill out the contact us form with the details.  

If you do not find the information that you are looking for please contact us for assistance.